The Pioneers statue celebrates the canal builders who founded Ellesmere Port and was cast in bronze by Liverpool artist Stephen Broadbent.
Report a Repair
You can report a repair to council housing in two ways.
* This service is expensive and should only be used for real emergencies. If in doubt call the relevant number and speak to the operator who will be able to advise you on whether your repair is an emergency or not.
The Repairs Categories System
When you request a repair, it is placed into one of four categories according to its urgency, so that the most urgent repairs can be dealt with first.
The following guidelines may help to give you an idea of how long you might have to wait for certain repairs to be completed:-
| Category 'E' works - to be completed within 24 hours of order being issued | |
 | |
| Internal burst water pipes |
| Electricity supply failure or dangerous fault |
| Water supply failure |
| Blocked or totally unusable toilet (if there is only one toilet in the dwelling) |
| Security of dwelling, e.g. boarding up |
| Removal of dangerous overhanging roof slate, tile or chimney pot |
| Rewasher tap, if water is running full flow |
| Blocked drains |
| Category 'U' works - to be completed within 7 working days of order being issued | |
| |
| Defective ball valves to toilet cistern or water storage tanks |
| Leaking toilet flush or discharge joints |
| Renew defective external door locks |
| First aid treatment to gutters |
| First aid treatment to walls, gates etc |
| Patch repair roof if leaking |
| Renew toilet pans |
| Renew gully or manhole covers | |
| Replace broken sinks or wash hand basins | |
| General reglazing | |
| Repair loose floorboards, stair treads or handrails |
| Category '4' works - to be completed within 4 weeks of order being issued | |
| |
| General roof repairs |
| Repair defective soil and vent pipes |
| Re-cord sash windows |
| Renew locks to garage doors |
| General standard stock joinery |
| Repairs to gutters and downspouts |
| Repairs to chimney stacks |
| General repairs to walls, gates etc |
| General plumbing repairs |
| Replacement of floor tiles |
| Repairs to fencing |
| Replacement of kitchen base and wall units |
| Replacement of baths |
| General plasterwork |
| Replacement of wall tiles |
| Relaying of footpaths |
| Repairs to garage roofs |
| Category '6' works - to be completed within 6 weeks of order being issued | |
| |
| Any large manufactured joinery items, e.g. windows |
Your right to repair
Council tenants have the right to demand that an alternative contractor be employed to carry out certain urgent repairs where the council's main contractor has failed to carry out the work within the specified time period.
The scheme is quite complex and it is vital that you follow the correct procedure.
Advice on how the scheme operates can be obtained from the Housing Department, please phone 0151 356 6499. Further advice, if needed, is available from the Citizens Advice Bureau or your solicitor.
Carrying out your own repairs
For those of you who prefer to carry out your own minor repairs the council can supply certain materials (see the list below). You should call into, or contact, the Repairs Section, Civic Way, in Ellesmere Port, or if you live in the Neston area contact Neston Town Hall. Staff there will be able to advise how to obtain them.
Materials available
| Window stays/fasteners |
| Padlocks/padbolts |
| Fire grates/cheeks |
| Toilet seats |
| Bolts |
| Lever furniture/knob handles |
| Fencing/posts (if authorised by a repairs inspector) |
| Mortice/Yale locks (if authorised by a repairs inspector) |
The Council reserves the right to examine the work that you carry out with these materials.
Chargeable repairs
Please note that the council is not responsible for failures and breakages that cannot be regarded as fair wear and tear.
If the council carries out a repair made necessary by your neglect or misuse (or that of a member of your family or guests) you will be charged for the cost of the work. The total charge to you will be that incurred by the Housing Department, plus a 25% administration fee, plus VAT at the current rate.
It will be assumed that you want the council to carry out the work unless you inform us that you intend to deal with it yourself. In certain cases where emergency or very urgent remedial work is required it may not be possible to advise you that the repairs are rechargeable to you until after the work has been completed.
